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Like everything else today, rugs need special care to ensure long life. Regular cleaning using adequate treatments will help extend the life of your rug.

Regardless of whether your rug is a cut pile or loop rug, vacuuming is the basic and primary step for caring for your rug. Rugs are exposed to endless mistreatment, such as treading feet, dirt, dust, oil and spills of all sorts. Vacuuming regularly can prevent soil build up. Vacuums with good suction are recommended to lift surface dirt. This especially applies to looped rugs, where damaging the loops is possible. Cut pile rugs on the other hand, require rougher treatment. Besides removing surface dirt, it’s necessary to agitate the pile to loosen the dirt which may have seeped into the core. These rugs require a vacuum with a beater or brush bar to lift the residue imbedded in the rug. While vacuuming remember to never allow the soil storage bag to become too full or dirt may escape the vacuum.


Even though vacuuming removes a lot of soil, oily substances deposited on the rug also pose a problem. If left to pile up, these oils cause matting due to the pile sticking together. Gradually the rug starts to form ridges and the colours dim. If not removed when first noticed, it becomes hard to clean. It is, thus, advised to clean your rug when dullness first starts to appear. There are many ways to clean your rug but almost all require clean cloths or paper towels, warm water and a cleaning substance. To avoid altering the rugs texture DO NOT RUB as fuzziness may result.

Removing Stains

Our rugs are treated to be stain resistant which delays the stain setting in and gives you a chance to react. The key is to treat the stain or spill quickly before it is absorbed by the rug and dries.

Basic cleaning steps for typical everyday stains

  • Scoop up as much of the spill as possible
  • Absorb as much of the liquid thats left with a dry cloth/paper towel by blotting
  • Apply warm water to the stain then blot again If the stain remains visible, mix warm water with a mild non-bleach laundry detergent. Using a clean cloth apply some of the mixture to the stain and let it soak for 5 minutes.
  • Rinse the stain with warm water and blot it well to extract the residue. Repeat until there is no detergent on the rug. When satisfied and the rug is completely dry, vacuum the area.


To optimise the life of your cushions, we recommend that they are not over exposed to long hours of sunlight or other harsh elements. Please follow these easy care instructions -

  • Do not leave in direct sunlight for extended periods of time.
  • Do not use chemicals on the fabric.
  • Spot clean spills as soon as they happen.
  • Do not hot wash as materials can shrinks in hot water.
  • Fluff cushions periodically to maintain fullness, extra stuffing can be added through the zip if flattening occurs.
  • Keep away from naked flame.
  • Your cushion was made with love and care so please take care of it.


Take care to secure the fringes with ties when sending to dry cleaner or before putting your throw in the dryer. If tangles appear on one end – try to comb them out regularly and soon they will go away. Sometimes there is initial ‘shedding’ of fibres – shake out well or put through low heat dryer and the shedding should go away.